Commonwealth bank of Australia (CommBank) has announced it is to launch an online forum called Support Community as part of a wider website revamp.

Support Community will launch in July and allow customers to search for support and advice about retail and business products and services.

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According to CommBank questions posed by users will be answered by the community as well as CommBank experts.

Drew Unsworth, general manager of online banking at CommBank, said, "Our customers are demanding a new banking experience that puts the world’s most advanced technology at their finger-tips – whether it’s in a branch, on a smartphone or their tablet. And for those touch points to seamlessly work together, not independently.

"Our launch of Support Community is putting the world’s most advanced technology at our customer’s finger tips and utilising the power of crowdsourcing to resolve queries in real time, making everyday banking easier."

The new website is intended to make the more commonly used sections more accessible. Customers at the bank will be able to star content they like and return to it later, search their history and explore new content that is trending.

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Unsworth added: "The online banking experience needs to be tailored to their needs, serving content that’s applicable to them and not a ‘one size fits all approach."

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