UniCredit Bulbank, Bulgaria’s largest bank by assets, has installed a queue management system from technology company Mellon Bulgaria.
According to Bulbank the system gives branch administrators and central management a real-time overview of waiting situations in branches.
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The NemoQ Queue Management System is a ticketing system that guides customers to an available service representative using touch screen displays as well as using LCD screens to inform those waiting.
Receptionists use tablets with the NemoQ floor walking system to guide clients through the various services offered, and bank tellers access the system to update customers of their availability.
Panagiotis Vlachos, General Manager of Mellon Bulgaria, said, "The benefits from deploying such a system will be manifold for both the bank and its clients. With the Queue Management System, UniCredit Bulbank will have unprecedented insight to the operation of each branch which will help them manage waiting times, plan staffing and assess productivity and processes. As a result, customers will enjoy reduced waiting times, faster transactions, and ultimately peace of mind in interacting with their bank branch."
The bank has plans for its electronic channels to be integrated with the system so customers’ can book queue tickets on the internet or over the phone.
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