Romania’s Raiffeisen Bank has decided to utilise FICO’s new customer onboarding technology to enhance its digital lending capabilities.
Under the initiative, Raiffeisen has purchased FICO Origination Manager that will help to automate new account processing across all channels of retail banking.
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Raiffeisen Romania executive IT director Bogdan Pipernea said: “We see FICO Origination Manager as the best option, both from a technology perspective and because the ability of FICO’s team to understand and meet the bank’s requirements.
“Raiffeisen have worked with FICO for years on a variety of projects, and we view them as a long-term partner.
“With this IT solution, and the knowledge transfer from their advisors, we will progress our digital transformation with a focus on a great user customer experience.”
The usage of FICO Origination Manager will provide advanced analytics, application processing and decision flexibility to the bank enabling it to make accurate decisions, the technology vendor said.
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By GlobalDataFurthermore, it can integrate with other FICO solutions to ensure end-to-end customer lifecycle decision management utilising advanced analytics.
FICO Europe, the Middle East and Africa general manager Steve Hadaway said: “Raiffeisen Bank has always been a leader in using analytic technology to streamline operations and improve the customer experience.
“They realise the incredible advantages to be had from bringing greater consistency and control to all banking channels. Our solutions will support their approach to holistic customer management.”
Raiffeisen Bank offers various financial services and products to more than 2.1 million customers in Romania including around 100,000 SMEs and 5,600 corporate clients.
