Sri Lanka’s Sampath Bank has introduced a ‘Branch-in-a Kiosk’ solution in collaboration with Transaction Systems.
The offering was first installed in a branch in Colombo, the capital city of Sri Lanka.
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The solution will enable the bank to offer its customers round the clock banking services at a fraction of branch operating costs.
The Branch-in-a Kiosk solution is capable of performing nearly all branch transactions including ATM and internet banking.
It is based on Transaction Systems’ Remote Teller Station (RTS) solution, which integrates counter services and customised financial consulting services into the self-service terminal.
The solution uses LiveBank platform by Ailleron to enable customers to carry out most of the transactions under the assistance of a remote teller through video interactions.
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By GlobalDataSampath Bank Group chief information officer Ajith Salgado said: “With technological innovation at heart, Sampath bank has been able to differentiate itself from competition and stand out as the bank of choice for many Sri Lankans.
“With the introduction of the first ever Virtual Teller Machine in Sri Lanka in collaboration with Transaction Systems and Ailleron, the customers of the bank are now empowered to carry out services including accounts opening and card issuance with PIN nomination, by themselves at their convenience.
“The solution offers the key to improve banking processes and helps to meet the objectives of customer relationship management in retail segments.”
Transaction Systems managing director Panagiotis Chalkias said: “The successful implementation of the “branch-in-a-kiosk” concept is a clear evidence of what our technologies can do for financial institutions.
“TRSYS technologies enable for more efficient bank branches, creating enhanced tech-friendly experiences for customers and improved operational efficiencies for the bank.”
