OCBC Bank has decided to reopen all its branches over the next two weeks as Singapore enters ‘phase two’ of ‘safe re-opening’.
The bank began the process by reopening five branches today as it expects customer traffic to increase.
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These five branches are located in Bishan, Bukit Panjang, Jurong West, and at City Square Mall and Paya Lebar Square.
The bank said that it will also resume all in-person meetings by appointment, with customers, for all their financial needs. These meetings can be held inside the bank or even at external locations.
These meetings will be held for home loan applications, bancassurance sales and wealth management advisory services for bonds, funds, and structured investments for retail banking.
The appointment-based meetings will be resumed for corporate and commercial banking services for large corporates and small-and-medium enterprises (SMEs).
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By GlobalDataThe latest reopening of branches brings the total branches reopened by the bank till date to 32. The remaining branches will gradually reopen over the next two weeks, the bank added.
To ensure the safety of its employees, OCBC has enforced temperature screenings and one-metre queue markings at branches.
For elderly and pregnant customers, the bank has formed a separate queue with seats installed.
The bank has mandated its staff and customers to wear face masks when entering the branches.
Its employees and customers have also started using the contact tracing app SafeEntry while entering the branch and TraceTogether app for face-to-face meetings.
Despite reopening the branches, the bank has urged its customers to continue using virtual channels for all their banking needs, whenever possible.
OCBC Bank head of consumer financial services Sunny Quek said: “We continue to encourage our customers to use our digital banking platforms for their day-to-day banking needs and to invest in wealth management products and apply for credit cards, home loans and personal loans.
“Our financial advisory services will continue to remain available virtually via video conferencing with our financial advisors.”
