British banking giant HSBC has launched its voice biometrics solution for customers in Malaysia – the first deployment of the technology in a Southeast Asian country.

The Voice ID solution enables customers to use voice recognition technology to verify their identity. It also makes it safer and easier for customers to access phone banking services.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

By using this technology, customers no longer will have to remember their passwords or answers to security questions for their everyday banking needs.

HSBC has allowed eligible phone banking customers to register for the Voice ID services, through a dedicated hotline.

Once they connect to the hotline, the enrolment process will prompt customers to repeat the passphrase “my voice is my password”.

This will create a voiceprint for future identity verification.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Enrolled HSBC customers can use the passphrase to access phone banking services, instead of providing their telebanking PIN (TPIN).

HSBC Malaysia head of wealth and personal banking Tara Latini said: “With the introduction of our Voice ID solution, retail customers in Malaysia will have even quicker and easier access to their bank accounts while leveraging a more secure form of identification; using customers’ unique voiceprint which will help protect their accounts against fraud.”

The voice biometrics technology adds an additional layer of security for the bank’s customers as fraudsters and hackers cannot replicate a person’s voice.

The Voice ID technology said to adopt a two-tier verification system to measure the mechanics of how sounds are produced.

Therefore, Voice ID can recognize a customer’s voice even when they have a cold or sore throat, it is claimed.

The Voice ID solution is already available to the UK, UAE, and Hong Kong customers.

Currently, it supports English, Mandarin, and Bahasa Malaysia languages for verification.