Conestoga Bank, a US retail bank, is has announced it is to install two more video ATMs at a branch in Wayne, Pennsylvania
The video ATMs, know as personal teller machines (PTMs) are made by tech company uGenius, which was absorebed by NCR in January 2013.
Go deeper with GlobalData
Lori Adamski, executive vice president and chief operating officer at Conestoga Bank said: "We’ve always believed that transactional video technology can create a great experience, and we’ve found that our customers appreciate the additional service they receive through our personal teller machines."
"By acquiring uGenius, NCR has demonstrated significant leadership in the future of video banking, and we’re excited about the future for this technology."
PTMs connect bank customers to a live, remote teller via a two-way video and audio built in to the ATM.
The remote tellers then have full control of the ATM and, according to Conestoga Bank, can complete more than 95 percent of typical branch transactions.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalDataConestoga Bank claims that transaction times are typically 33% faster than with an in-store bank teller.
Conestoga Bank’s PTMs have allow the bank to carry out more transactions on weekends with the PTMs available from 10:00 until 16:00 on Saturdays and Sundays.
Brian Bailey, vice president and general manager of Branch Transformation at NCR Corporation said: "One of the best validations of new technology isn’t the initial purchase by a customer, but rather when the customer comes back to buy that technology again."
"Conestoga Bank has been a great innovator in the area of interactive video banking, and they are seeing strong adoption and high satisfaction rates among their customers. Interactive video banking is proving to be a hit in Philadelphia."
Related articles:
Techcombank to adopt ATM solution
Bank Mandiri places ATM order with Diebold
