Royal Bank of Scotland (RBS) and NatWest have partnered with technology designer Grapple to launch a chat facility.
The Mobile Chat facility is available to their online registered, business banking customers who have access to a Smartphone.
Go deeper with GlobalData
The chat facility enables RBS and NatWest customers to log on via the online banking app and initiate conversation with Mobile Chat advisors who are dedicated to answer business banking queries.
Mobile Chat will help with direct debit quires, payment status questions and information on fees and charges.
According to NatWest this new addition to RBS and NatWest’s mobile app will reduce call-waiting times and in-branch queuing.
Aron Thompson, Digital Director, Business & Commercial, RBS, said: "We are delighted to be the first bank in Europe to launch Mobile Chat."
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalDataAlistair CEO, Grapple, comments: "For the first time, with Mobile Chat, we’re able to redefine customer service. We’re proud to have helped RBS cement its position as the UK’s most pioneering banking group on mobile."
Related Articles
RBS and NatWest launch mobile payment app
RBS launches iPad app for retail customers
