The USAA Bank, providers of financial services to American military personnel and their families, has partnered with technology vendor Nuance Communications to add voice recognition software to its mobile app.
According to Nuance, the software, called Nina, will enable customers to make payments, check balances and find the nearest ATM on their smartphones through using voice commands.
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Neff Hudson, assistant vice president for emerging channels at USAA, said: "Adding conversation capabilities to web-based customer service results in a powerful platform and we believe that the virtual assistant has tremendous potential to make it simpler, faster and more satisfying for our members to manage their financial affairs on their mobile devices."
Robert Weideman, executive vice president and general manager of Nuance Enterprise Division, said: "Nina is driving a new generation of customer self-service, where customers finally get the experience they have been demanding at a scale that the world’s largest brands require.
"Through our innovations in language, understanding and expression, Nuance is unique in our ability to securely deliver intelligent virtual assistants, in a wide number of languages, recognising speech and text across many channels."
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