Information and communications technology
company Huawei has launched eSpace virtual teller machine (VTM) in
Malaysia.
Huawei aims to transform the overall consumer
banking experience in Malaysia with the eSpace VTM.
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The eSpace VTM aims to integrate multiple
service channels within banks – such as telephone banking, Internet
banking, bank offices and ATMs – into a new service model.
The self-service kiosk is designed to allow
consumers to carry out their banking transactions in a safe and
comfortable environment.
Local banks will be able to customise the
eSpace VTM to their specific needs, according to Huawei.
The new eSpace VTM will reportedly support a
range of traditional banking functions such as account opening and
management, card application and issuance, withdrawal, bank
transfer and remittance.
It will also support self-service payment,
financing, foreign exchange trading, investment and wealth
management services.
An electronic handwriting board will
be a feature of the Huawei eSpace VTM – capturing a customer’s
handwritten signature and attaching it to documents. The signatures
will be encrypted for security purposes.
Other features of the eSpace VTM will include
a touchscreen panel, cheque deposit scanner and container, printer,
chip card reader and encoder.
The eSpace VTM aims to enable consumers to
have video conversations – in high definition – with a bank’s
service processing personnel and finance experts.
