Bank of America had no grants in future of work as a theme in Q2 2024.

Recent Patents

Application: Machine learning-based knowledge management for incident response (Patent ID: US20240144198A1)

The patent filed by Bank of America Corp. describes systems, devices, and methods for machine learning-based processing of service requests. The service management platform receives service requests from user devices, analyzes keywords in the requests and a knowledge base, and sends potential solutions back to the user devices. The platform then updates the knowledge base based on the success or failure of the solutions provided.

The patent includes claims for a computing platform that can receive, analyze, and process service requests from multiple user devices. It involves natural language processing to extract keywords, cluster analysis to group solutions in a knowledge base, and matching keywords to provide solutions to subsequent service requests. The platform can tag communications based on trigger words, success indicators, and computing resource identifiers, and send solutions based on historical success rankings. The method outlined in the patent involves similar steps, including receiving, tagging, clustering, and matching keywords to provide solutions to service requests. The patent also covers non-transitory computer-readable media storing instructions for executing these processes on a computing platform.

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