FMR has been granted a patent for systems and methods that allow for switching between natural language processing units during interactions using a dialog delegation processor. The technology involves receiving user dialog, determining intents, selecting appropriate processors, generating responses, and displaying them on user devices. GlobalData’s report on FMR gives a 360-degree view of the company including its patenting strategy. Buy the report here.

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According to GlobalData’s company profile on FMR, AI for workflow management was a key innovation area identified from patents. FMR's grant share as of April 2024 was 54%. Grant share is based on the ratio of number of grants to total number of patents.

Natural language processing units switching during interaction using dialog delegation

Source: United States Patent and Trademark Office (USPTO). Credit: FMR LLC

A recently granted patent (Publication Number: US11966705B2) outlines a computerized method for seamlessly switching between different natural language processing units during an interaction using a dialog delegation processor. The method involves receiving intent definitions associated with various natural language processors, classifying user dialog utterances, identifying general intents, and delegating to specific processors based on these intents. The system intelligently navigates through dialog flows, updating conversation states, and displaying appropriate responses on user devices.

Furthermore, the patent describes a system that implements this method, comprising a server computing device connected to user devices over a network. The system efficiently manages dialog delegation, intent identification, and response generation by multiple natural language processors. By associating general intents with specific processors and domain contexts, the system ensures a coherent and contextually relevant interaction experience for users. This innovative approach to natural language processing units' coordination enhances the overall conversational flow and user engagement in various interactive applications.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.