Mahalo’s platform is said to be the first digital banking solution to integrate comprehensive features. Credit: chaylek/Shutterstock.

Rocky Mountain Credit Union and UnitedOne Credit Union have installed the Mahalo Thoughtful Banking platform, a digital banking solution designed to enhance user experience.

This platform provided by Mahalo Banking, a Credit Union Service Organization (CUSO), offers a streamlined interface with core processors and customisable navigation for credit unions and their members.

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Providing a mobile-optimised user experience, the Mahalo Thoughtful Banking platform features seamless functionality across both mobile and online banking.

Members can adjust settings such as the display mode, account activity alerts, and color schemes to meet their individual preferences.

Both Rocky Mountain and UnitedOne have reported positive experiences with the transition to the new platform.

Mahalo’s platform is said to be the first digital banking solution to integrate comprehensive features catering to neurodiverse users directly into its system.

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This inclusive approach allows credit unions to better serve all members, regardless of their unique needs.

Mahalo Banking COO Denny Howell said: “Mahalo’s team is committed to providing credit unions and their members with the tools they need for a positive digital banking experience. We made a promise to our customers to make digital banking more human, and with this upgrade, we are fulfilling that promise.

“We are very proud of the successful teamwork we had with Rocky Mountain and UnitedOne. Both credit unions have shared with us that their members have provided positive feedback on the new look and feel with Thoughtful Banking.”

Additionally, the platform includes Credential Assurance Technology (CAT) to protect against credential stuffing attacks, enhancing cybersecurity for credit unions and their members.