Sandbox Banking, a subsidiary of nCino, has partnered with Zoom to integrate key banking systems into its customer engagement platform, with the launch of Glyue in the Zoom App Marketplace.
This integration transforms the Zoom Contact Center into a comprehensive platform for banks and credit unions, enhancing their operations and customer experiences.
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It integrates Zoom’s communication tools with back-office systems, automating workflows and offering enhanced insights into customer or member interactions.
The Glyue app allows unified data flow between Zoom’s video, chat, and telephony features and the core systems of financial institutions.
Glyue app offers key features such as improved artificial intelligence (AI) functionalities, global telephony personalisation, and advanced analytics.
The app integrates broader account holder data into Zoom’s AI tools, allowing banks and credit unions to offer more accurate and tailored customer interactions.
Glyue adapts regional systems to work with Zoom’s telephony capabilities, ensuring seamless connectivity and local market support.
Sandbox Banking Partnerships vice-president Kelsey Saia said: “We’re thrilled to partner with Zoom to integrate key banking systems into its customer engagement platform.
“With Glyue for Zoom, banks and credit unions can securely access real-time financial data within Zoom Contact Center. By connecting core banking, loan origination, deposit account opening and CRM systems, agents gain a 360° view of account holders, enabling faster issue resolution, seamless transactions, and personalized support.
“This partnership enhances customer or member experiences, improves operational efficiency, and reinforces our commitment to innovation in financial services.”
The advanced analytics feature links Zoom’s metrics with analytical tools, providing financial institutions with deeper insights into account holder behaviour and operations.
Zoom CX Product & Ecosystem head Kentis Gopalla said: “We partnered with Sandbox Banking because of their deep understanding of financial institutions’ challenges and their innovative approach to integrations.
“The Glyue app empowers banks and credit unions to leverage Zoom’s communication platform in ways that enhance both efficiency and account holder experience.”
