All articles by Anna Milne
Anna Milne
Editing news and content for Electronic Payments International, a monthly magazine covering the global payments industry. You can reach her at anna.milne@uk.timetric.com
Virgin Money looks to float and roll out stronger current accounts
Newcastle head-quartered Virgin Money has announced strong first half results, indicating an imminent IPO, writes Anna Milne
Fighting gas with fire
If Swift sanctions on Russia go ahead, this might do less to thwart Russian trade and more to inconvenience those who trade with Russia, pushing payments underground and possibly even leaving Europeans out in the cold with winter approaching, writes Anna Milne
Indian PMs banking push points to the true secret to the success of Indias banks
The Indian prime ministers initiative to get Indias underbanked banked is indicative of the rude health Indias banking sector is in and how Indias banks have won the trust of their consumers since industry privatisation in 1991, writes Anna Milne
The secret to customer satisfaction is a niche market But service is no substitute for a good deal
HSBCs subsidiary First Direct has topped the polls yet again in MoneySavingExpert.coms twice-yearly high street bank customer satisfaction survey gaining 92% of great service votes, with 6% voting OK and just 2% poor. Impressively enough, these are the exact same results it achieved in February. However, these figures dont really reflect what customers want, writes Anna Milne
British high street bank giants fly low for customer service
British comparison site MoneySavingExpert.com has conducted a customer satisfaction survey of Britains high street banks with First Direct leading the pack and Barclays finishing last.
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RBS and NatWest fined £14.5m by FCA over mortgage advice failings
British bank Royal Bank of Scotland (RBS) has been fined £14.47m ($23.97m) by the Financial Conduct Authority (FCA) for failings in mortgage advice to customers.
FICO launches low-cost Falcon Fraud Manager 6 for smaller businesses
Predictive analytics company FICO has extended its Falcon platform for fraud detection to encompass enterprise fraud management.
British mortgage approvals decline after eligibility criteria tightening
British mortgage lending fell in July to the lowest amount since January 2014 after stricter criteria were introduced in April and June, the British Bankers Association (BBA) has revealed.
Co-op slashes H1 losses but deposits and customer numbers decline
The UKs beleaguered Co-operative bank has reported a pre-tax loss of £75.8m ($125.6m) for the six months to 30 June 2014, compared with £845m in the same period last year.
UK Banks allow extended grace period for bounced payments
The so-called retry system for bounced payments in UK banks has been extended to a minimum of 2pm across 29 high street banks and building societies, with effect from September 2014.