All articles by Douglas Blakey
Douglas Blakey
Almost half (46%) of UK business leaders trust digital-only banks as much as traditional banks – NerdWallet
Digital challenger banks are well placed to dominate the SME business landscape according to research released by NerdWallet
Monzo adds friction to fight fraud—but the features may not be popular with customers
Benjamin Hatton assesses how customers may react to Monzo’s new optional security initiatives
Chase threatens to hike service fees amid CFPB overdraft fee cap discussion
Some 23 million US households pay overdraft fees every year and now the CFPB proposes to save consumers an estimated $3.5bn annually by restricting fees. Benjamin Hatton analyses current thinking at Chase
Maybank’s myimpact Invest campaign: a different approach to engage Gen Z investors
Maybank’s myimpact Invest campaign looks exciting but as Phoebe Hodgson explains, its approach goes against conventional investment advice
Why Europe will never have a superapp and identity will be King
Andrew Bud sets out why Europe will not adopt an Asia-style superapp and explains why the identity-centric model that is emerging is hugely exciting and represents its own kind of superapp revolution
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Looking to stop payment fraud? Modernise your approach to bank validation
Shai Gabay explains why traditional bank account validation is inadequate and is placing businesses at risk of fraud
Banks are making their return to merchant acquiring
John Power discusses the opportunities and challenges facing banks re-entering the space the lucrative merchant acquiring space
Poor market conditions mask the real issues at TSB
TSB’s lowly net promoter score combined with its below average cross-sell ratio highlight the challenges the Sabadell subsidiary faces if it is to develop and monetise its relationship with customers, explains Benjamin Hatton
NatWest, RBS, Lloyds and TSB top quarterly survey for net switches
313,293 switches took place across 53 participating banks and building societies between April and June 2024, down by 7% from the year ago quarter (Q2:2024 338,194)
FinTech Scotland Festival highlights data innovations revolutionising financial services
The 7th Annual FinTech Scotland Festival runs from 25 September to 4 October. Meantime, FinTech Scotland’s Financial Regulation Innovation Lab has revealed the 24 companies selected for its second innovation call