All articles by Douglas Blakey
Douglas Blakey
Warning signs flash for US retail bank customer satisfaction: JD Power
Primary bank relationships face heightened attrition risk, according to the JD Power 2026 US Retail Banking Satisfaction Study. More customers switching across multiple institutions, creating opportunities for banks with stellar customer experience
How to win in lending
Lenders are juggling driving growth among prime borrowers and managing rising risk among the financially stressed while increased competition from non-banks and embedded lending platforms redefines how and where credit is delivered, explains Sanjib Kalita
Interview: Belmoney CEO Bruno Pedras on Brexit fintech – the bridge reversing relocation costs
Bruno Pedras reveals a strategic, tech-enabled workaround that has saved client firms over £500,000 and bypassed a year of licensing bureaucracy
Deepfake fraud surges and governance lags: SAS
The 2026 Anti-Fraud Technology Benchmarking Report – the fourth instalment of a global research series launched in 2019 – was released yesterday by SAS and the Association of Certified Fraud Examiners
Interview: Wasel & Wasel’s Mahmoud Abuwasel on why CLARITY really matters
Washington delays mean US companies have been unable to build compliance programmes around a framework that doesn’t exist
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Weak M&A and private equity drag global deal activity down by 7% y-o-y in early 2026: GlobalData
Early 2026 deal activity across major markets points to a fragmented and regionally driven global dealmaking environment
Surface-level AI is banking’s biggest strategic risk in 2026
While much of the AI discourse in retail banking focuses on speed of adoption, Alvaro Morales explains why the real strategic risk is mis-sequenced adoption
The death of the universal model: Why the neobank never came for Victor
Ian Rand explains why the growing mass-affluent segment is underserved by legacy and neobanks alike and represents the largest concentration of unaddressed financial complexity in the UK
Financial institutions face rising IT budgets as they balance innovation, legacy and regulation: Celent
Banks and capital market firms continue to face budget pressures to maintain levels of spending on innovation while life insurers increase budgets to catch up after years of underinvestment, reveals GlobalData’s Celent division
Alternative assets: Transformative role of AI
Alternative assets are increasingly accessible to a broader investor base, a trend that will accelerate boosted by greater adoption of AI, explains Sachin Kamat