All articles by Douglas Blakey
Douglas Blakey
The UK has a fraud strategy. Now it needs to move faster than criminals
Jonathan Frost explains why the real test for the UK is whether there is the will, coordination and accountability to keep pace with the rapid evolution of fraud
From volume to value: Rethinking complaint handling in UK banking
João Pedro Almeida explains why rising complaint volumes are only a symptom of deeper operational inefficiencies and how legacy complaint handling models are failing both customers and regulators
Industry’s spotlight on financial crime’s hidden networks
Michael Down sets out the benefits of graph data models and argues they have become imperative for banks that want to protect themselves against fraud
Banking on Resilience: Building a Resilient, Intelligent Bank in the AI Era – New Celent report alert
Building a resilient, intelligent bank in the AI era
Department B launches to help financial organisations focus on their human advantage
AI is repricing financial advice; human capital is becoming the premium but only if you nurture it says Department B
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Interview: Clear Junction’s Dima Kats on why banks are finally embracing digital assets
From “undercover” to front and centre. Dima Kats, Group Executive Chair and Founder of Clear Junction tells Douglas Blakey what the shift in bank strategy towards digital assets means in practice
Variable pay dominates – high-net-worth individuals expect non-salary income to play a bigger role: Investec
Non-salary income such as bonuses and one-off payments expected to make up a greater share of earnings for high-net-worth individuals
Rising to the challenge: why legacy banks need to adopt the digital native playbook
Rebecca Crook explains what the leading incumbent UK banks can learn from challenger neobanks on improving the payment experience
Warning signs flash for US retail bank customer satisfaction: JD Power
Primary bank relationships face heightened attrition risk, according to the JD Power 2026 US Retail Banking Satisfaction Study. More customers switching across multiple institutions, creating opportunities for banks with stellar customer experience
How to win in lending
Lenders are juggling driving growth among prime borrowers and managing rising risk among the financially stressed while increased competition from non-banks and embedded lending platforms redefines how and where credit is delivered, explains Sanjib Kalita