All articles by Douglas Blakey
Douglas Blakey
Why playing it safe in a volatile world is the riskiest strategy of all
Michael Bourque explains why a more balanced global strategy can help companies build resilience by spreading revenue across regions, giving more flexibility when demand softens, costs rise or policy changes in one part of the world
Why creating an agentic bank is harder than it looks
Raman Korneu explains why AI is the first major financial innovation in decades to operate at the very core of a bank, and why retrofitting legacy systems is proving harder and costlier than building new
Why customers still experience one bank
Dr Gulzar Singh reflects on how customers move across physical and digital channels and why continuity across those journeys is becoming increasingly important for financial institutions
How consolidation is reshaping growth strategies for Canadian credit unions
Vishnu Singh discusses the challenges and opportunities facing Canadian credit unions as the sector continues to consolidate and explains why future consolidation may look less like contraction and more like transformation
Banco do Brasil wins 2026 Celent Model Bank of the Year Award
Celent reveals 11 winning financial institutions at its annual Model Bank of the year awards
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Celent Innovation & Insight Day: Last chance to register
Winners of the annual Celent Model Bank Awards will be revealed later today
Fraud Strategy shifts the burden upstream – and banks are in the firing line
Josie Welland outlines the steps management must take to embed fraud prevention, strengthen controls, improve authentication, and design fraud risk out of their operations before regulators hold them accountable
Are banking customer expectations moving faster than retail banks can keep up with?
Banks are misreading how quickly customer expectations are shifting towards AI customer support, explains Robbie Tilleard
The translation trap: Why AI won’t solve the COBOL crisis
Although many banks are still running decades-old platforms, Claudio González argues that this is where AI can make a bigger difference than most realise, by using it to finally decode these legacy systems
Perpetual KYC implementation: How banks are managing risk now
Perpetual Know Your Customer has become table stakes, but how can banks implement continuous monitoring without eroding the trust and loyalty of good customers? Mark Rubin writes