All articles by Douglas Blakey
Douglas Blakey
Have banks forgotten how customers think?
Dr Gulzar Singh explores whether the banking industry’s growing ability to measure customer behaviour has been matched by an equal understanding of customer judgement, uncertainty and decision-making in an increasingly digital environment
Narmi to launch AI Decision Assist
AI-powered capability will streamline customer account opening for community banks and credit unions
Preparing bank security operations for faster, more connected investigations
Karl Pardoe discusses how banks can move from manual, siloed investigations to faster, connected ones, to keep pace with the scale and speed of fraud today
Unlocking success in agentic banking
Barley Laing sets out a strategy for banks looking to create autonomous AI agents that can effectively operate beyond the back office, and yet adhere to strict industry-wide regulations
Why 99% of sanctions screening alerts are false positives
Parth Desai explains why the industry has largely been solving the wrong problem. While most focus has been on tuning screening algorithms, he argues that the bigger issue sits upstream: poor-quality, unstructured address data
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AI industrialisation: The next phase of banking transformation
As AI adoption scales across payments, compliance, fraud and customer functions, Tasmin Crossland explains why the focus has shifted from proving value to deploying it safely, integrating with legacy systems and ensuring strong governance
FCA tells banks to improve access to basic accounts
Nine banks, building societies committed to improving widespread poor practice identified by the FCA
Mills Review – AI review and the future of agentic payments: Industry reaction
The FCA has released its landmark review into the impact of AI on retail financial services
Global bank valuations rise in Q2 2026 as capital returns, reveals GlobalData
European lenders emerge as some of the biggest winners in the second quarter
Targeted Customer Engagement in Retail Banking – new Celent report alert
Report represents an introduction for clients to the capabilities of NGDATA, an intelligent engagement platform that enjoys distribution partnerships with FIS, Jack Henry, and Candescent