All articles by Douglas Blakey
Douglas Blakey
Cash acceptance is the key to ensuring payments resilience
Ross Borkett explains how weather disruption, connectivity outages and system failures are exposing single points of failure in the digital payments ecosystem, reinforcing why cash still forms part of a resilient, mixed payment infrastructure
2026 is the year the marketing funnel finally dies
Sabri Suby explains why the traditional awareness-to-action model no longer reflects how people actually buy, and what replaces it in a non-linear, AI-influenced world
Retail Banker International announces winners of the Asia Trailblazer Awards 2026
The 17th edition of the awards recognise Asia-Pacific’s most innovative retail and digital banking institutions across technology, customer experience, product excellence and social impact
Data sovereignty in the age of AI: A strategic imperative for the modern CIO
Shannon Bell examines the growing shift from “cloud-first” thinking toward “sovereign-first” data strategies, driven by regulatory pressure, geopolitical tensions, and the rapid expansion of AI systems that process sensitive enterprise data
Revolut’s full UK banking licence unlocks lending expansion and deeper market positioning: GlobalData
Following a successful mobilisation period, the PRA has lifted restrictions on Revolut’s banking licence, and given approval to launch its UK bank, Revolut Bank UK Ltd
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Time to rebalance the burden: Why social media platforms must share the cost of APP fraud
Bella Henry explains why the UK’s mandatory reimbursement regime risks misallocating responsibility — and incentives — by focusing almost exclusively on banks, often the last line of defence rather than the source of the scam
When banking systems begin evaluating human behaviour
Dr Gulzar Singh reflects on how digital banking systems are increasingly evaluating behaviour and how institutions may need to think about the governance of automated decision systems
Europe’s Agentic commerce shift: Why AI agents are set to become economic actors
Hanah-Marie Darley discusses what it what it means when AI agents transact under delegated authority and why permissions and governance must travel with the agent — not sit in stagnant policy documents
Agentic AI in European financial services: The pilots are preparing to take-off
Jay Nair explores why agentic AI is moving from pilot to practical deployment across Europe’s banking sector, and what that means for efficiency, compliance and governance
How to win in banking
Sanjib Kalita offers a market-level perspective on how banking strategy is shifting from product-centric models to technology-enabled, experience-driven, and infrastructure-first approaches