All articles by Douglas Blakey
Douglas Blakey
Financially stressed Canadians expect banks to provide guidance but turn to AI for advice: JD Power
RBC ranks highest in banking advice and financial health support while CIBC ranks first in credit card financial health support
UK bank ID scheme seeks to transform remote KYC, but who pays, and what happens when something goes wrong?
UK banks successful completion of a proof-of-concept testing for a voluntary digital identity service has the potential to represent of the biggest shifts in UK payments and digital commerce for years, explains Chris Jones
Is there such a thing as a low-risk financial platform anymore?
Dave Rossi explains why every financial platform – and customer – is at risk from fraudsters and why collaboration and information sharing are fundamental to fighting back
How can compliance keep up with AI agents?
As traditional risk frameworks aren’t built for agent-to-agent commerce, Nejc Korosec explains why the industry urgently needs to develop the equivalent of KYC for the agentic era: KYA, or Know Your Agent
Instant payments: technology imperatives for banking leaders
Achieving success in the instant payments era is not just about processing transactions faster. Radha Suvarna explains why it should be about designing for real-time value
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Banks are deploying AI faster than they can govern it
As banks race to deploy AI agents, governance is emerging as the major obstacle to adoption. Jawwad Rasheed explores how banks can transform governance into an enabler for safe AI deployment
Rethinking data centre strategy as a business imperative, not just an IT decision
John Carey assesses the regulatory factors shaping cloud adoption and hybrid IT design and discusses how banks renewed investment in data centres fits within their long‑term modernisation roadmaps
Buying volume or scope: Which M&A strategy will deliver most customer value in acquiring?
Following upon recent significant sector M&A activity, Chris Jones examines the two competing M&A strategies currently reshaping the payments industry
Why playing it safe in a volatile world is the riskiest strategy of all
Michael Bourque explains why a more balanced global strategy can help companies build resilience by spreading revenue across regions, giving more flexibility when demand softens, costs rise or policy changes in one part of the world
Why creating an agentic bank is harder than it looks
Raman Korneu explains why AI is the first major financial innovation in decades to operate at the very core of a bank, and why retrofitting legacy systems is proving harder and costlier than building new