All articles by Ellie Chambers
Ellie Chambers
Barclays to replace cashiers with “community bankers” to intensify in-branch sales
Barclays is to do away with nearly all traditional cashiers at each of its 1,560 UK branches, encouraging customers to use self service machines.
AIB teams up with Irish telco to launch mPOS device
Allied Irish Banks and telco Eircom have teamed up to launch a mobile card reader allowing small businesses and sole traders to accept card payments.
RBC takes top prize at Retail Banker International Global Awards 2014
Royal Bank of Canada (RBC) scooped up the top prize of Best Global Retail Bank at the ‘Retail Banker International’ (RBI) Global Awards on 8 July.
Central Bank of Russia ousts another four Ukranian banks from Crimea
The Central Bank of Russia (CBR) has ousted four Ukranian banks from the Crimean region.
UK’s banks send indebted customers letters from fictitious legal firms
Britain’s high street banks are masquerading as law and debt recovery firms in letters to their customers, it has emerged.
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CaixaBank to launch wearable payments with contactless Visa wristbands
Spain’s CaixaBank has announced it is launching Europe’s largest wearable payments scheme, giving 15,000 contactless wristbands out to customers in the second half of this year.
Banca Popolare di Bari and NCR partner for ‘Interactive Banker’ ATM software
Italian lender Banca Popolare di Bari has become the first European bank to announce plans to roll out NCR’s Interactive Banker technology.
Bulgarian bank run continues despite government reassurances
Customers have continued to queue outside Bulgaria’s First Investment Bank to withdraw savings, despite reassurances from the president and a recovery of the lender’s share price.
Y all the fuss? – engaging with the younger generation
Generation Y, made up of 18 to 34 year olds, is the first generation to have grown up surrounded by the digital world. As banks are now discovering, this has shaped its demands in terms of financial services. Ellie Chambers investigates how banks are working to attract millennials
West Bromwich to hand back £2m after overcharging on mortgages
British lender West Bromwich Building Society has been forced to put aside £2m ($3.4m) in compensation after it overcharged nearly 8,000 borrowers on their mortgages.