All articles by Ellie Chambers
Ellie Chambers
Ulster Bank glitch charges customers twice for ATM withdrawals
Ulster Bank, part of the long-suffering Royal Bank of Scotland (RBS) group, has again been forced to grovel to customers after yet another IT failure.
Labour party to cut ties with Co-op Bank, according to reports
The UK’s Labour party is reportedly severing its ties to the Co-op Bank, ending a relationship that goes back nearly a century.
Bank of England reportedly organising “hacking” of banks including RBS
The Bank of England is to oversee a programme of simulated hacks on top financial institutions, according to media reports.
Investigation into restructuring division finds no evidence of “systematic and institutional” fraud at RBS
Law firm Clifford Chance has reported that it found no evidence of Royal Bank of Scotland (RBS) defrauding its business customers in a “systematic and institutional” way.
Over a fifth of South African banking complaints are about ATMs – ombudsman
More than a fifth (23%) of the banking complaints made by South Africans during 2013 related to ATMs, according to the ombudsman.
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Barclays UK agrees deal on Somali remittances
Barclays UK has come to an agreement with Somali remittance provider Dahabshiil over a legal row related to the latters account at Barclays.
Branching out: changing bricks and mortar for bricks and clicks
Social Market Foundation’s (SMF) research paper “Branching out: the evolution of retail banking” describes the way banking has evolved from being largely branch-based to a multi-channel experience. Ellie Chambers talks to Barclays’ Steven Cooper, who supported SMF during the research, about what banks can learn from other retailers’ multi-channel strategy
Nationwide launches video link mortgage consultant service
The UK’s Nationwide has launched a new service that will see customers talk to a mortgage advisor based in Northampton via video link.
CommBank users still reporting problems with cards and online banking
Customers of Commonwealth Bank are still complaining of problems with cards and online banking, despite the bank saying it has restored all services.
Errors in PPI repayments, alleges Barclays whistleblower
Barclays is launching an investigation after a whistleblower warned of serious errors in the way taxation of interest paid on PPI compensation is calculated.