All articles by Farah Halime
Farah Halime
Lloyds tops customer complaint table for second year
Lloyds TSB has received more than a quarter of customer complaints in the six months to June 2010, the Financial Ombudsman Service said in its latest complaints data The state-backed lender received 12,750 of total new complaints in the first half of the year, making it the most complained about bank for the second year in a row
Ally Bank to launch ‘Love’ ad campaign
Ally Bank, the online retail banking arm of GMAC, will launch an advertising campaign after it said customers love the bank The advertising, available in print media and television, will emphasise the banks customer-friendly services and products and will also focus on why customers love the bank, Ally said in a statement The banking arm of GMAC rebranded itself to Ally in 2009 in an effort to distance itself from its troubled General Motors parent
Chevy Chase officially rebrands to Capital One
Washington-based regional bank Chevy Chase has officially rebranded to the Capital One brand. Capital One acquired Chevy in a $475.9m deal in early 2009 to strengthen its retail banking arm In the process it has become a top 10 US bank by deposits
BBVA and NBA sign multiyear sponsorship deal
BBVA will become the official sponsor of the NBA, the Womens National Basketball Association (WNBA), and the NBA Development League (NBA D-League) in the US, Spain and Puerto Rico
Lloyds TSB set to rebrand by 2013
Lloyds TSB will rebrand the majority of its branches to Lloyds Bank in the next three years as it prepares to meet a restructuring plan agreed with the European Commission There will be no change to Halifax or Bank of Scotland, the other main brands operating under the Lloyds Banking Group name on the high street
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HSBC attracts 4,000 fans to Facebook competition
The competition launched two weeks ago, asks UK students who are in their first year of university to upload 90 second videos to the social networking site and answer the question: How would £15,000 help you make your mark on the world? Matt Nguyen, youth and student segment manager at HSBC, said: By using facebook, we hope to reach as many students as possible and give them the opportunity to win a bursary which could transform their university experience.
Virgin Money current account price still up in the air
Virgin Money is still working on its overall proposition and is considering different account pricing structures, its chief executive Jayne-Anne Gadhia told RBI Gadhia stuck by her comments earlier in the year that there is no such thing as free banking
Retail boosts VTB’s first half net profit to RUB25.1bn
Russias VTB bank said it posted record net profit of RUB25.1bn ($813.5m) in the first half of 2010, reversing a loss of RUB31.5bn in the year-ago period The bank said its retail segment increased strongly with a pre-tax profit of RUB11.1bn versus a loss of RUB4bn in the first half of 2009.
AIB to target ex-BoSI customers
Irelands Allied Irish Banks (AIB) has said it wants to target Bank of Scotland Irelands (BoSI) customers after it was revealed it has left the Irish market AIB did not disclose how many customers it was targeting but a spokesperson told RBI a proportion of customers that were with BoSI are likely to already bank with AIB and have a certain proportion of their banking business with us anyway.
TD third quarter profit up 29% on retail unit
Toronto Dominion (TD) Banks retail unit helped push net profit up 29% percent to C$1.18bn ($1.12bn) for the third quarter of 2010, from C$912m a year ago TD Bank, the sixth-largest bank by branches in North America, posted a 24% jump in net income its Canadian personal and commercial banking unit to C$841m