All articles by Joanna Hall

Moving with the times

Joanna Hall, consulting partner CSC financial services, EMEA, argues that banks are out of step with the modern-day needs of their customers If banks fail to engage with their clients in a personalised way, she concludes that will miss out on a golden opportunity to win long-term, loyal customers. UK personal wealth is estimated to be around £9trn ($14.6trn) and approximately fourm people in the UK have investable assets of between £100,000 and £10m.