All articles by Katy Maydon
Katy Maydon
HSBC announce further job cuts
It has been reported that HSBC will be cutting more than 1,100 jobs in Britain in their latest round of redundancies.
Retail banking satisfaction improves in USA
Overall, customer satisfaction with retail banks has improved in the last 12 months, according to the J. D. Power and Associates 2013 U.S. Retail Banking Satisfaction study.
Nationwide unveils new flagship branch in London
Nationwide, the world’s largest building society and the second largest savings provider in the UK, has relieved its plans to move to the centre of London, opening a flagship store in Threadneedle Street.
Rabobank implement HP Autonomy
International segment of Rabobank, second largest bank in the Netherlands by assets, has signed an agreement with HP to use their Autonomy enterprise content management (ECM).
Metro Bank to launch drive-through branch
Metro Bank, the latest bank to be granted a licence in the UK, is to open a drive-through branch in May 2013.
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Santander to explain mortgage cap to customers
Santander UK have confirmed it will be mailing more than 270,000 mortgage customers whose mortgages were subject to a standard variable rate (SVR) cap.
Retail banks and financial services trusted above other institutions
The Economist Intelligence Unit (EIU) has released a study of over 750 consumers internationally that explores the link between trends in privacy and data security.
SAS and Deloitte release social sentiment data
SAS, business analytics company and Deloitte, business advisory firm have released a social sentiment data of customers’ opinions of the banking industry.
Vodafone and ICICI Bank launch Mobile Money Service in India
Vodafone has teamed up with ICICI Bank, India’s largest private sector bank, to launch M-Pesa in India, mobile money transfer and payment service.
BIAN announces four new members
The Banking Industry Architecture Network (BIAN), has added four new members, two of them banks, to its portfolio.