All articles by RBI editorial
RBI editorial
The branch of the future has a tight budget
Improving the design and usefulness of the branch is one of the key questions for banks in 2014. Soaring costs and disenfranchised customers mean branches are ripe for a revolution. Billy Bambrough examines the latest trends in branches and where will end up
Mobile-commerce for banks: personalisation and open networks
The second of the British company Monitise Pathway Papers focuses on mobile-commerce for banks and analyses the key factors for success and the pitfalls to avoid. Rozenn Le Ru takes a look.
Let Customers Have It Their Way
If financial institutions are to meet, let alone exceed, evolving customer expectations, they will need to challenge their traditional business models. There are valuable lessons that the banking industry can learn from the retail sector as they seek to develop new customer-centric services writes Sonny Singh
The PFM tool decision – In-house or third party?
Many consumers continue to come into branch for financial management advice. However, there is a growing demand for tools to help customers maintain control over their money wherever they are and it’s not just banks that are stepping into this space, report Ellie Chambers and Valentina Romeo
Mobile Customer Engagement: Webinar report
On 20 February 2014, Kofax, in association with Timetric held a webinar on mobile customer engagement. The session brought to light the opportunity banks have in developing a mobile self-service product strategy to enhance convenience and empower customers in banking processes.
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The switching race gathers pace
Nationwide Building Society has launched a refer a friend switching offer, promising £50 ($81) to both the existing and the new customer.
Technology on the menu for banks in 2014: mobile, compliance and core upgrades are high priorities
Financial institutions are looking to prioritise mobile banking, payments, compliance and core banking when it comes to upgrading technology in the coming year. Banks will need to take account of consumers increasing use of mobile and tablet platforms and put greater investment into improving these platforms. Fiservs Steve Tait reports
Predictions and priorities for 2014 from the industry’s top experts
With the year all but over RBI has asked the industry’s experts to share their predictions for 2014. With many espousing channel digitalisation in 2014 the move towards mobile looks like it will more even more into the mainstream with branches seeming to be ever more a thing of the past
How to Prevent Mobile Banking Fraud During The Holidays
According to the Federal Reserve Board, 48% of smartphone owners have used mobile banking in the last 12 months. While consumers are embracing mobile banking for its ease-of-use and convenience, it poses significant security and fraud risks – especially during the holidays when transaction volume is at an all-time high, writes Andreas Baumhof
ASB to launch new online payment system
ASB will unveil a new online payment system allowing customers to perform transactions solely by using their mobile number on 3 December.