All articles by Robert Prendergast
Robert Prendergast
Bitget to launch campaign in Vietnam to warn about crypto scams and risks
Bitget will provide tips on detecting and avoiding cryptocurrency scams, displayed in public spaces such as bus stops, subways, and street billboards
HSBC customers experience payday technical difficulties
HSBC has experience technical difficulties as thousands of Brits struggle to get into their accounts on payday
Avidia Bank partners with Q2 and Personetics
Q2 and Personetics to enable Avidia Bank to provide a more robust, personalised digital banking experience to meet its customers’ needs
Banque Populaire de Mauritanie strengthens partnership with Azentio Software
BPM to use advanced analytics in bolstering decision-making, customer service and Sharia compliance with the adoption of iMAL Business Intelligence
VeriPark partners with FICO
VeriPark and FICOpartner to enhance the financial services sector through AI-driven decision making and digital transformation
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Virgin Money’s expands availability of AI powered virtual assistant Redi
Redi has been successful in helping credit card customers and will now be expanded for personal banking customers
Nubank acquires Hyperplane to accelerate AI-first strategy
AI will power Nubank’s platform, providing deeper insights into customer needs and creating hyper-personalised digital financial services
Mashreq expands global reach with Oracle
The MENA bank to further modernise its banking core and continue its expansion into new markets with Oracle Banking solution
How to best support vulnerable banking customers?
Should customer experience focus on the digital space or do we still need in person interaction?
Monzo saw a 57% decrease in customer queries after rewording one description on website
Monzo has been focusing on how it utilises the use of language across its app and website, seeing some strong results from small changes