All articles by Robert Prendergast
Robert Prendergast
How to best support vulnerable banking customers?
Should customer experience focus on the digital space or do we still need in person interaction?
Monzo saw a 57% decrease in customer queries after rewording one description on website
Monzo has been focusing on how it utilises the use of language across its app and website, seeing some strong results from small changes
60% stop onboarding process when they become frustrated
iProov’s Dynamic Liveness takes into account human behaviour and improves the way in which our faces are used in authentication
How your bank can protect you from gambling harm in the summer of sport
Since Monzo introduced a gambling block in 2018, the feature has since been adopted by many other banks to protect customers
Bank Midwest’s OnePlace.bank goes live with Finastra
Powered by Finastra’s digital banking, Oneplace.bank is a digital-native financial hub designed for healthcare professionals
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Experian and Virgin Money form partnership
Virgin Money will be able to deliver more personalised digital products, utilising Experian’s data and analytics
Wio Bank unveils new embedded finance services in the UAE
Wio Bank’s latest initiative aims to improve financial management for SMEs through seamless and direct integrations
Lloyds expands partnership with Visa
The new deal will provide debit and credit cardholders with new products and services, helping them to best manage their financial lives
BitoGroup partners with Far Eastern International Bank to launch first crypto-friendly bank account
BitoGroup began serving financial institutions in 2022, becoming one of the first cryptocurrency exchange to form alliances with FIs
Half of UK consumers are already using Open Banking without realising it
19% of people say that they will use Open Banking more frequently in 5 years’ time, compared to 14% for BNPL and 7% for crypto