All articles by Robert Prendergast
Robert Prendergast
DCB Bank to implement NPST’s Online Dispute Resolution
NPST ODR will help DCB Bank solidify customer relationships by optimising the speed and the efficiency of its dispute redressal mechanisms
EU council adopts instant payments -industry reaction
The EU council has adopted new regulations on instant payments which will improve the strategic autonomy of the economic and financial sector
DBS and Sheng Siong partner to enhance sustainable business operations
Partnership aims to engage up to 1,000 SMEs in Sheng Siong’s supplier network in the next two years
Axway to purchase most of Sopra Banking Software’s activities
Axway would acquire the Sopra Banking Software activities concerned for fee believed to be around €330m, subject to confirmation
First Financial Bank reports positive results of AI usage
90% of questions presented to Gabby, the bank’s AI-powered assistant, are solved and do not contact from a person at First Financial
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Most UK customers don’t realise they are vulnerable
17% UK adults identified as a vulnerable consumer, yet 67% would be classified as such when assessed using official vulnerability criteria
Silent Eight expands partnership with HSBC
Silent Eight has supplied HSBC with name screening and adverse media automation solutions and will now improve the bank’s compliance operations
Finnish digital neobank Saldo Bank opens in Sweden
Saldo Banks launches operations in Sweden offering interest rates of up to 5% on one year’s fixed-term accounts
Capital One $35 bn acquisition of Discover Financial attracts diverse opinions from influencers: GlobalData
Following the announcement that Capital One will acquire Discover Financial, GlobalData analysed the discussion that followed
FundingShield announces fraud prevention services
FundingShield partners with CoreLogic to protect customers and financial institutions from the rising risk of wire and title fraud