All articles by Robin Arnfield

Robin Arnfield

Features

BMO ramps up branch transformation

BMO Bank of Montreal has been on a seven-year journey to transform its branches for the new era of digital banking. The outcome has been smaller branches that make innovative use of technology, Paul Dilda, head of BMO’s North American branch and ATM channels, tells Robin Arnfield

Features

Scotiabank prioritises digital banking

Like its rival big five Canadian banks, Scotiabank is investing heavily in digital banking. Scotiabank’s mobile banking platform came joint first with CIBC in Forrester Research’s Canadian mobile banking survey, while its Tangerine subsidiary has won plaudits from JD Power for high levels of customer satisfaction

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A la carte banking pays off for Union Bank

Union Bank’s unbundled banking package, which enables customers to select individual chequeing account features, has proved more profitable than expected, Robin Arnfield reports

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Mobile banking apps take centre stage

Top US banks have made major improvements to their mobile apps. Mobile banking is increasingly becoming more than just a replica of banks’ PC online banking channels, Robin Arnfield reports

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Instant issuance to become standard in US banking

JP Morgan Chase’s launch of instant debit card issuance in its branches has generated considerable interest from other US banks. Instant debit card issuance will increasingly become standard for US financial institutions, analysts tell Robin Arnfield