All articles by Robin Arnfield
Robin Arnfield
Digital first proves a winner for BoA
Digital banking is at the forefront of the financial services conversation, driven by mobile platforms. Bank of America has introduced a mobile-first strategy to meet its customers desires to bank when and where they want by smartphone, Michelle Moore, BoAs head of digital banking, tells Robin Arnfield
Chase seeks a cohesive customer experience across digital channels
Chase was the first US bank to hit 20 million mobile users in Spring 2015, and its customers monthly mobile logins surpassed web logins for the first time in August 2015. Robin Arnfield meets Gavin Michael, head of digital for Chases Consumer and Community Banking division, to discuss the banks strategy
Digital investment soars at Fifth Third
Fifth Third is expanding its IT division to increase its digital banking and data analytics capabilities all part of a digital transformation project designed to optimise the customer experience. Robin Arnfield investigates
Brazil’s digital challengers ramp up the competition
Brazilian digital-only start-up Banco Original and mobile-only credit card issuer Nubank hope to benefit from Brazilians love affair with smartphones and challenge incumbent players. These new entrants are disrupting the status quo and giving the big banks something to worry about. Robin Arnfield reports
Simple to expand as part of the BBVA family
US mobile banking services provider Simple demonstrates just how many services direct banks can offer with just smartphones and no branches. Robin Arnfield reports
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Mexicans slow to adopt digital banking
Despite Mexicos high Internet and mobile phone penetration, the countrys 39% bancarisation level means there is low usage of online and mobile banking services. However, major Mexican banks are investing in their digital platforms to take advantage of the growth opportunities in mobile and Internet banking. Robin Arnfield reports
A game-changer?
New York-based neo-bank Moven has been widely heralded as a disruptive innovator which is changing the nature of banking. Robin Arnfield talks to Vincent Bahk, Movens Chief Customer Officer
Peruvian banks launch shared mobile money scheme
Perus banks and telcos have collaborated to launch a mobile money scheme which is being viewed as a model for other emerging markets. Robin Arnfield reports
BankMobile targets digital natives with mobile-only full-service offering
BankMobile, the US mobile-only subsidiary of Customers Bank, describes itself as a technology company with a bank charter. It targets digital natives with the claim of leveraging technology to put a bank in your pocket so you can enjoy the freedom of banking wherever and whenever you want. Robin Arnfield reports
HalCash offers new revenue streams for ATM operators
HalCash North America is hoping to attract US ATM deployers to its Pin4 cardless ATM access technology, which has already been rolled out in Poland, Spain, India and Morocco. Pin4 enables consumers to instantly cash-out rewards, prizes or P2P remittances which they have received via SMS writes Robin Arnfield