All articles by Stephen Little
Stephen Little
Unite on job cuts
Banks in the UK are slashing thousands of jobs as they attempt to restructure in order to cut internal costs. Stephen Little spoke to Dominic Hook, the national officer for the finance and legal sector at the union Unite, about the impact of job cuts on bank staff
Will gamification make banking fun?
Banks are increasingly looking to innovate online to help drive customer engagement as they seek ways to gain a competitive edge over their rivals. Stephen Little looks at how banks are using gamifi cation in their websites to generate engagement with their products, increase retention and build customer loyalty
BT: Global account switching report
It’s not just in the UK that people are keen to make account switching easier according to a report by BT. Stephen Little and Billy Bambrough take a look at BT’s report on consumer attitudes to customer services and technology
Cyprus banks to reopen with capital restrictions
Banks in Cyprus are to open for the first time after a two-week closure, with strict controls imposed on them by national lenders to prevent a bank run.
Piraeus Bank acquires Greek operations of Cypriot banks
Piraeus Bank, Greece’s second-largest bank by assets, has signed an agreement to acquire all of the Greek deposits, loans and branches of Bank of Cyprus, Cyprus Popular Bank (CPB) and Hellenic Bank, including their Greek subsidiaries, for a total cash consideration of 524m ($669m).
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Virgin Money selects NICE Fizzback Voice of the Customer
The UK-based Virgin Money has partnered with software provider NICE Systems to use its customer management software.
Bank switching in the UK increases: Accenture
The success UK banks have had in launching their digital channels may have come at the price of customer loyalty, according to research by consultants Accenture.
US small businesses prefer traditional banking services: BAI
Small businesses in the US prefer traditional banking services and still rely heavily on branches, according to a new study by US-based financial researchers BAI and software provider ARGO.
UK customer loyalty: Simon-Kucher and Partners
A study by consultants Simon-Kucher and Partners has found there are differences in customer loyalty between the UK’s largest banks when purchasing additional products.
New Zealand bank switching doubles
The number of New Zealand bank customers switching accounts nearly doubled in 2012 due to increased advertising by banks in response to ANZ’s dissolution of the National Bank brand, according to research by Australian-based research company Roy Morgan.