All articles by Stephen Little
Stephen Little
UK bank customers worried about security lapses
Nearly half of UK bank customers are worried that their details could be either lost or stolen by a bank call centre or branch, according to a survey by call centre technology vendors Sabio and Avaya.
USAA Bank adds voice recognition to its mobile app
The USAA Bank, providers of financial services to American military personnel and their families, has partnered with technology vendor Nuance Communications to add voice recognition software to its mobile app.
Customers call for portable account numbers to make bank switching easier: YouGov
Portable account numbers, which enable customers to switch banks without changing account details, would be welcomed by a majority of bank customers around the world, according to an online YouGov study conducted by BT.
US Bank introduces mobile bill payment service
US Bank, the fifth-largest bank in the US by assets, has partnered with technology vendor Mitek to release a mobile app enabling customers to make bill payments by taking a photo of their bill with their smartphone or tablet.
CBA launches Kaching payment app for Facebook
Commonwealth Bank of Australia (CBA), Australia’s second-largest bank by assets, has launched its Kaching mobile payment app for Facebook.
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New Zealand m-banking continues to grow
The proportion of smartphone users in New Zealand who use their phone for online banking transactions has almost doubled in the past year, according to a report from analysts Roy Morgan.
JPMorgan Chase to cut 4,000 jobs in 2013
JPMorgan Chase, the largest-bank in the US by assets, has announced it is to cut up to 4,000 jobs in its consumer banking division.
BBVA Compass selects Keynote’s DeviceAnywhere platform
BBVA Compass, the US subsidiary of Spain’s second-largest bank by assets, has selected technology solutions provider Keynote’s DeviceAnywhere platform to test its mobile apps.
West Bromwich Building Society selects Lombard Risk REPORTER
West Bromwich Building Society, the UK’s seventh-largest building society by assets, has selected compliance software from UK-based software provider Lombard Risk to automate their regulatory reporting.
Caixabank to slash 3,000 jobs
Caixabank, Spain’s third-largest by assets, is set to cut 3,000 jobs as part of a major restructuring.