All articles by Valentina Romeo
Valentina Romeo
SBI taking steps to reduce NPAs
State Bank of India (SBI) is taking action to reduce its percentage of bad loans which has reached 5.73%, SBI managing director and group executive A Krishnakumar said.
Caisse d’Erpagne launches the New Definition Branch
At a time when bank branches are experiencing a redefinition due to the digital challenge, the attention to clients’ experience is a leading driver for many lenders to succeed in the market. French Caisse d’Epargne Rhône Alpes presents a new branch concept focused on the “human factor”. Valentina Romeo reports
Garanti Bank deploys NFC services on microSD with Gemalto
Gemalto has announced that it is supplying its Optelio Contactless microSD and consulting services to Garanti, a Turkish bank, to support their rollout of mobile contactless services.
Nationwide apologises for card glitch and says problem now resolved
Nationwide Building Society has apologised after customers reported payments being blocked in shops and online on 21 February and said the problem has now been resolved.
Capgemini launches digital engagement service
Capgemini has launched a global service line, Digital Customer Experience (DCX), to help organisations enhance their digital engagement strategy and platforms.
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ING to expand its branch network in India
ING Vysya Bank said it is expanding its network of branches over the next year to accelerate growth and generate more return on assets.
Associate Bank to use Fiserv mobile platform Mobiliti
Financial services provider Fiserv has announced that Associate Bank will use its mobile banking and payment app Mobiliti. The app, available on mobile and tablets, allows customers to deposit checks by taking photos with their phones and make instant person-to-person transactions.
US Bancorp is launching mobile commerce app
US Bancorp is white-labeling a shopping app with UK tech company Monitise to kick-start their commerce and payment services.
Fineco: the bank of the future?
FinecoBank is an Italian and international reality. From brokerage start-up to online bank, it has a record of innovation and is becoming an example of modernity. In December 2013 it was again voted best website of the year. Valentina Romeo interviews Fineco’s Paolo Di Grazia, head of the Direct Bank
UK bank customers ask for more staff – Unite
Nearly three quarters (72%) of British bank customers want to interact with staff at their local high street branches, and not just communicate with ‘cold’ machines, a new poll said.