Retail Banker International Awards

Finalists

African retail bank of the year
CRDB Tanzania
Ecobank Transnational Incorporated
FirstRand
Standard Bank South Africa
United Bank of Africa

North American retail bank of the year
PNC Bank
Royal Bank of Canada
Scotiabank
Toronto Dominion
Union Bank California (MUFG)
Wells Fargo

European retail bank of the year
Alior Bank
Barclays
KBC Bank
LaCaixa
Santander

Middle East retail bank of the year
ADCB
Al Ahli Bank of Kuwait
CSC Lebanon
Mashreq
Latin American retail bank of the year
Bancolombia
BBVA Mexico
HSBC Mexico
Itau Unibanco
Santander

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Asia Pacific retail bank of the year
ANZ
Bangkok Bank
Commonwealth Bank of Australia
DBS
Maybank
OCBC
Westpac

Best branch strategy
Broadway Bank
HSBC Mexico
Lloyds Bank International LTD
mBank S.A
Metro Bank
Privredna banka Zagreb d.d
PSJ PrivatBank
Royal Bank of Canada
State Bank of India

Best Use of Online Banking
Capital One
Fidor Bank AG
Intesa Sanpaolo
KBC Bank
Privredna banka Zegreb d.d.

Best mobile banking strategy
Bangkok Bank
Bank of the West
Emirates NBD
KBC Bank
mBank S.A
Nationwide Building Society
Santander and Monitise

Best payment innovation
Bank of the West
Barclays Bank PLC
CaixaBank
Commonwealth Bank of Australia
Privredna banka Zegreb d.d
PSJ PrivatBank
TEB (BNPP Joint Venture)

Best use of digital marketing and social media
Bradesco
Fidor Bank AG
HDFC
ICICI
Privredna banka Zegreb d.d
Santander

IT innovation of the year
CaixaBank
DenizBank
Fidor Bank AG
IdeaBank
Westpac

Product innovation of the year
CGD
PNC
Privredna banka Zegreb d.d
Mashreq
TEB (BNPP Joint Venture)
TSB Bank
Santander and Monitise

Most disruptive innovation of the year
Fidor Bank AG
Lloyds Bank (Jumio Innovation)
UniCredit S.p.a

Best non-bank competitor
Ffrees Family Finance
Ratesetter
Zopa

Retail banking launch of the year
Atom Bank
Charter Savings Bank
Civilised Bank
Mudra Bank India
Retail banking security innovation of the year
Akbank
Banco do Brasil
Halifax
National Bank of Greece S.A
PRODAFT LLC

Global retail bank of the year
Barclays
Royal Bank of Canada
Santander
Scotiabank