Assurant has filed a patent for a method of providing mobile device support services. The method involves monitoring the status of a mobile device and conducting device diagnostics to identify potential faults that could impact its functionality. The patent also includes a corresponding system, apparatus, and computer program product. GlobalData’s report on Assurant gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Assurant, cloud computing disaster recovery was a key innovation area identified from patents. Assurant's grant share as of September 2023 was 75%. Grant share is based on the ratio of number of grants to total number of patents.
Method for providing mobile device support services
A recently filed patent (Publication Number: US20230319532A1) describes a method and system for managing mobile devices. The patent claims outline various features and functionalities of the method and system.
According to claim 73, the method involves receiving device status data from one or more mobile devices. It also includes rendering a portal interface on a user device's screen, which provides information about applications installed on the mobile devices or hardware components. The method further involves receiving user selections and transmitting computer executable instructions to modify device configurations.
Claim 74 adds that the method includes maintaining a log of device events experienced by the mobile devices and rendering a user interface that displays this log.
Claim 75 states that the method involves rendering a user interface that displays the installed applications on the mobile devices and their associated status messages.
Claim 76 introduces the concept of detecting data that identifies a particular mobile device and rendering a support user interface with viewable content specific to that device.
Claim 77 describes rendering a user interface with a text input form that allows users to input text messages used to identify text instructions for problem-solving.
Claim 78 focuses on rendering alerts associated with the mobile devices, providing information about installed applications or hardware components. These alerts can include a list of high-risk or incompatible applications, as well as hardware faults.
Claim 82 mentions running diagnostic processes on the mobile devices and generating alerts based on the device status data received as a result of these processes.
The patent also includes claims 83-92, which describe a system comprising at least one processor and memory with computer-coded instructions. This system performs similar functions as the method described in claims 73-82.
In summary, the patent outlines a method and system for managing mobile devices, including receiving device status data, rendering user interfaces with information about applications and hardware components, maintaining logs of device events, generating alerts, and modifying device configurations. These features aim to enhance the management and troubleshooting of mobile devices.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
