JPMorgan Chase & Co. has been granted a patent for a computer-implemented method that enables emergency services contact in remote regions via a softphone application. The method includes validating emergency communications, identifying the originator’s location, and routing the call through a cloud platform to local emergency services. GlobalData’s report on JPMorgan Chase & Co gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on JPMorgan Chase & Co, Retail trading platforms was a key innovation area identified from patents. JPMorgan Chase & Co's grant share as of July 2024 was 87%. Grant share is based on the ratio of number of grants to total number of patents.
Emergency services contact method using softphone in remote regions
The granted patent US12075325B2 outlines a computer-implemented method and system for contacting emergency services in a remote region distinct from a user's home region, utilizing a softphone emergency dialing system. The method involves several key steps: receiving an emergency communication from a softphone application on a communication device, which is registered in the home region; validating this communication through a network switch identifier; and accessing a database to ascertain the originator's identity and current location. The emergency communication is then routed via a cloud communication platform to a regional session border controller, which executes the call using a local number associated with the remote region. The validation process incorporates technology infrastructure and referential data, ensuring the reliability of the emergency call.
Additionally, the patent details features that enhance the emergency communication process. It includes the option to initiate the call through a dedicated emergency input on the device and to send notifications to the originator about the initiation of the emergency call. The system supports both Session Initiation Protocol (SIP) and non-SIP connectivity for emergency communications, accommodating various network types. Furthermore, the local calling number can include additional information, such as a suffix location number, which allows for a callback feature post-communication. The method is applicable to various communication devices, including mobile phones and computers, and emphasizes the importance of accurate location data retrieval to facilitate effective emergency response in different geographical contexts.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
