State Farm Mutual Automobile Insurance. has been granted a patent for a system that coordinates dynamic roadside assistance. The system enables customers to request help via a mobile device, tracks service provider locations, and facilitates automatic payment, enhancing the efficiency and safety of roadside assistance services. GlobalData’s report on State Farm Mutual Automobile Insurance gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on State Farm Mutual Automobile Insurance, Digital lending was a key innovation area identified from patents. State Farm Mutual Automobile Insurance's grant share as of July 2024 was 70%. Grant share is based on the ratio of number of grants to total number of patents.
Dynamic roadside assistance coordination system and method
The patent US12075319B2 outlines a computer-implemented method designed to enhance the operation of electronic devices in providing roadside services for vehicles. The method involves a series of steps executed by processors, starting with the reception of customer information, which includes identification and vehicle location details. Additionally, it incorporates the collection of provider identification information and the service individual’s location via a mobile device. The system then generates a graphical user interface (GUI) on the customer’s device, displaying an estimated arrival time for the service individual, a real-time map showing both the vehicle's and service provider's locations, and relevant identification details of the service individual.
Further claims expand on the initial method by detailing the continuous updating of the service provider's location on the GUI, the option to include a photograph of the service individual, and the facilitation of customer input for service requests through the GUI. The system is designed to operate via a provider app on the service individual’s mobile device, ensuring seamless communication and real-time updates. The patent also describes a computer system that encompasses these functionalities, emphasizing the integration of executable instructions that manage the flow of information between customers and service providers, ultimately aiming to improve the efficiency and user experience of roadside assistance services.
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