UnitedHealth Group had eight patents in future of work during Q4 2023. The UnitedHealth Group Inc filed patents in Q4 2023 for methods and systems to improve automated interactions with IVR systems using machine learning models and resource allocation shares. Another patent involves predicting a patient’s healthcare path by aggregating eligibility data and medical claims data, while a third patent utilizes an artificial intelligence engine to predict if a medical claim will be denied by a payor based on various features associated with the claim. GlobalData’s report on UnitedHealth Group gives a 360-degreee view of the company including its patenting strategy. Buy the report here.
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UnitedHealth Group grant share with future of work as a theme is 50% in Q4 2023. Grant share is based on the ratio of number of grants to total number of patents.
Recent Patents
Application: Automated interactive voice response interaction using voice prompt classification machine learning frameworks (Patent ID: US20230412731A1)
The patent filed by UnitedHealth Group Inc. describes methods and systems for enhancing automated interactions with IVR systems using voice prompt classification machine learning models, IVR navigation tree data objects, resource allocation shares, and automated IVR session queues. The invention involves identifying IVR state nodes, transmitting response data based on the current state node, determining prompt classes using machine learning, and navigating the IVR system iteratively based on prompt classes. The system can terminate sessions, re-initiate interactions, and allocate resources based on session position and workflow priority scores.
The patent outlines a computer-implemented method, apparatus, and computer program product for facilitating automated IVR sessions by identifying IVR navigation tree data objects, transmitting response data, determining prompt classes using machine learning, and navigating the IVR system iteratively. The system can handle IVR interaction termination, re-initiation, and resource allocation based on session position and workflow priority scores. The technology aims to streamline and optimize automated interactions with IVR systems for enhanced efficiency and effectiveness.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
