USAA has been granted a patent for on-demand generation of curated audio content. The technology involves processing audio from a client speaking to an operator, combining it with pre-recorded audio and text-based scripts, and modifying the content based on insights derived from the audio. The system dynamically generates modified audio content triggered by specific events. GlobalData’s report on USAA gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on USAA, Digital lending was a key innovation area identified from patents. USAA's grant share as of April 2024 was 99%. Grant share is based on the ratio of number of grants to total number of patents.
On-demand generation of curated audio content
A recently granted patent (Publication Number: US11967311B1) discloses a method and system for generating curated audio content on demand during electronic communications between a client and an operator. The method involves processing audio output from the client device to derive client audio insights, detecting triggering events to generate curated audio content, combining stored audio data with text-based scripts, and customizing the audio based on client characteristics and environment. The system includes a server configured to process audio, detect triggering events, generate curated audio content, and facilitate playback to the operator device. Additional features include obtaining curation rules, storing audio data, monitoring audio content types, requesting feedback, and modifying playback based on client comprehension.
Furthermore, the patent also covers a non-transitory machine-readable medium with executable instructions to perform the method described. This medium enables the detection of communication initiation, processing of audio output, generation of curated audio content based on client insights, and playback initiation. It also includes features such as obtaining curation rules, storing audio data, detecting triggering events, monitoring audio content types, requesting feedback, and modifying playback speed and volume based on client comprehension. The system and method outlined in the patent aim to enhance the communication experience between clients and operators by providing personalized and curated audio content tailored to individual client characteristics and preferences, ultimately improving engagement and comprehension during electronic communications.
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