WSFS Financial has been granted a patent for a system that correlates communication data between multiple service providers. The data communications server detects user actions, identifies context information, retrieves correlated data from service providers, and displays it to users. GlobalData’s report on WSFS Financial gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on WSFS Financial, was a key innovation area identified from patents. WSFS Financial's grant share as of February 2024 was 87%. Grant share is based on the ratio of number of grants to total number of patents.
Correlating communication data between multiple service providers for users
The granted patent (Publication Number: US11917108B1) describes a system and method for data communications in a network with multiple communication service provider servers. The system includes a data communications server with circuitry to provide data communications to client entities and correlate communication data between the different service provider servers. The server responds to user actions, identifies context information, instructs the selected service provider server to retrieve data, and displays the correlated data on a user interface. The method involves providing recommendations for interacting with users based on correlated data, retrieving information related to IT incidents, invoices, and email content, and mapping identifiers to user information for enhanced communication.
The system and method outlined in the patent aim to streamline data communications between various service provider servers in a network, enhancing user interactions and providing personalized recommendations based on historical data. By correlating communication data and identifying context information, the system can retrieve relevant information and display it on a user interface for improved user experience. The method also includes retrieving incident reports, invoices, and other documentation associated with users, further enhancing the communication process. Overall, the patent focuses on optimizing data communications in a network environment with multiple service providers, ultimately improving user engagement and efficiency in accessing relevant information.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
