WSFS Financial has been granted a patent for a system that correlates communication data between multiple service providers. The data communications server detects user actions, identifies context information, and provides instructions to retrieve and display correlated data. GlobalData’s report on WSFS Financial gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on WSFS Financial, was a key innovation area identified from patents. WSFS Financial's grant share as of April 2024 was 85%. Grant share is based on the ratio of number of grants to total number of patents.
Correlating communication data between multiple service providers for users
The granted patent (Publication Number: US11917108B1) describes a system and method for data communications in a network with multiple communication service provider servers. The data communications server is equipped with circuitry to facilitate communication between client entities and different service providers. The server can detect user actions, identify context information related to these actions, instruct the selected service provider server to retrieve correlated data, and display this data on a user interface. The system aims to provide a seamless experience by correlating historical interactions between users and displaying data based on user identification.
Furthermore, the method outlined in the patent involves providing recommendations for interacting with users based on correlated data, suggesting services or products of interest, and retrieving information related to IT incidents, invoices, email messages, or documents associated with users. The method also includes mapping user identifiers to additional information, retrieving contact identifiers like email, phone numbers, or chat identifiers, and accessing previous interactions between users from the selected service provider server. By correlating communication data and providing a user-friendly interface, the system and method described in the patent aim to enhance user experience and streamline data communications in a network with multiple service providers.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
