The collaboration enables banks and credit unions to deliver a complete digital banking experience. Credit: witsarut sakorn/Shutterstock.

Agent IQ, an expert in artificial intelligence (AI) driven digital relationship banking, has collaborated with Narmi to enhance the digital banking experience for community banks and credit unions.

The collaboration will involve the integration of Agent IQ’s Lynq platform with Narmi’s digital banking solutions, facilitating improved customer engagement across digital channels.

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By combining Lynq’s AI capabilities with Narmi’s digital banking platform, financial institutions can now deliver a more personalised experience to their customers.

This integration ensures that whether customers are opening accounts or using mobile banking services, they receive consistent engagement and support.

Agent IQ CEO and co-founder Slaven Bilac said: “By integrating our Lynq relationship banking platform with Narmi’s digital banking solutions, we’re equipping banks and credit unions with tools to offer a vastly improved customer experience while also empowering them to be more efficient.”

The collaboration allows banks and credit unions to provide a comprehensive banking experience digitally, with the added advantage of personal service and advice from dedicated bankers.

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The Lynq platform’s built-in AI supports bankers in strengthening customer relationships by combining human empathy with the efficiency of AI.

This empowers financial institutions to deliver proactive support, real-time insights, and improve service efficiencies, boosting profitability and reducing service costs.

Narmi Operations senior vice president Angela Gentry Yue said: “Agent IQ is a perfect complement to Narmi’s digital banking and account opening products.

“Together, we’re providing financial institutions with a comprehensive suite of tools that significantly enhance digital engagement and operational efficiency.”

Narmi, based in New York City, provides a digital platform that enables financial institutions to utilise the latest capabilities in digital banking and account opening.