Bank of Hawaii is extending its 32-year relationship with FIS to modernise its digital banking offering. In particular, FIS’ digital banking solutions will create a modern, highly personalised digital banking experience across online and mobile channels. Moreover, FIS’ platform aligns with the bank’s mission to invest in new digital options and services for its customers. FIS Digital One has a low-code implementation, which greatly enhances speed to market.
FIS Digital One: accelerating digital transformation
In addition, FIS Digital One accelerates digital transformation. So, Bank of Hawaii customers can tailor their user experience while leveraging existing bank assets. This delivers compelling customer journeys that drive the business forward. FIS says that the highly scalable and configurable platform will grow with the bank’s needs over time.
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And by leveraging FIS Code Connect, Bank of Hawaii can easily integrate with a wide range of third-party fintech solutions and data providers to gain insights about their client base.
“Building a better tomorrow for our customers means making sure we’re meeting their needs and providing them with positive experiences across all banking channels,” says Bank of Hawaii, Chairman, President and CEO Peter Ho. “Digital One is an investment in the future of our community. It allows us to deliver digital solutions and experiences that our customers want the most.”
Delivering seamless and consistent experiences
Rob Lee, Head of Digital and Banking, FIS, adds: “Bank of Hawaii is making the right moves to modernise and transform its digital banking capabilities with its selection of Digital One. Delivering seamless and consistent experiences across all digital banking channels is business critical for banks today. The pandemic has pushed people to adopt digital banking capabilities at accelerating rates.”
In fiscal 2020, Bank of Hawaii posted net income of $154m, down 31% y-o-y. Margin pressure resulted in the net interest margin dropping by 30 basis points to 2.73%. The $20.6bn assets bank operates 65 branches. The bank opened its 11th Branch of Tomorrow in March. New features include improved energy efficiencies and offer upgraded technology.
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