Banco Bilbao Vizcaya Argentaria (BBVA) has partnered with Wincor Nixdorf to pilot a drive-through self-service system that offers video teller capabilities.
The system, being trialled under subsidiary BBVA Compass in Houston, Texas, lets customers consult bank staff via a live video link if they have any questions.
Go deeper with GlobalData
BBVA said the system will be piloted in other locations across the US in the coming months.
The bank is also rolling out ATMs with a range of new functions across Spain and had installed around 100 by the end of 2013, with a view to ultimately standardising the new ATMs.
New features include a large touchscreen and simpler user interface, the ability to use an electronic identity card and an online password to access an account, the ability to complete transactions with a contactless card and account statements printed in A4 format.
Javier Lopez Bartolomé, Wincor Nixdorf’s senior VP for Americas and Iberia, said: "With the introduction of these new solutions, BBVA is once again ideally implementing its corporate philosophy, which relies on the three pillars of leadership, innovation, and performance by people for people."
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalData
Related articles:
Wincor Nixdorf launches visualisation app for bank branch redesigns
Wincor now second biggest cash machine provider in Asia Pacific – Retail Banking Research
UniCredit replaces its ATMs with Wincor Nixdorf’s Cineo generation
