In a world first, CaixaBank has launched ATMs that are able to use facial recognition so consumers can withdraw cash. The customer does not need to enter their PIN.
The new system is already available in four Store branches in Barcelona. This amounts to 20 terminals.
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Furthermore, the intention is to offer a better user experience and greater security in transactions. The logic behind it is that it streamlines the customer ID process and makes withdrawal possible without memorising multiple passwords.
Also, the Spain-based bank intends to expand the CaixaBank facial recognition ATMs across its branches from the second half of 2019.
CaixaBank developed this project with Fujitsu and FacePhi. In addition, the system validates up to 16,000 points on the image of the user’s face.
However, the ATMs will still have the option of entering a PIN if that is the consumer’s choice.
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By GlobalData
CaixaBank and innovation
According to Gonzalo Gortázar, CaixaBank CEO, “technological leadership helps us to provide a better service to our customers, in a closer, more specialised way”.
Jordi Nicolau, head of Global Customer Experience at CaixaBank, said that this development means “defining a different, innovative customer experience, as part of CaixaBanks strategy to constantly evolve towards new needs and habits”. Nicolau added that “a state-of-the-art experience is bringing us closer to our objective to offer a distinguishing customer journey, with clear benefits to service quality and proximity to customers”.
Benjamí Puigdevall, head of CaixaBank Digital Business, explained that “in the current financial context of digital transformation, security and agility are key in transactions, and the incorporation of biometric technology at ATMs offers multiple benefits in these two areas”. For Puigdevall, “this commitment to facial recognition strengthens CaixaBank’s position among the companies with the most advanced ATMs around the world”.
CaixaBank has always been innovative player in the Spanish market and has won multiple awards. Additionally, in 2018 it bought an 8.4% stake in Banco BPI.
