Canada’s TD Bank Group has added a chatbot powered by artificial intelligence (AI) technology to its mobile app to facilitate regular transactions as well as provide spending insights to the customers.

Called Clari, the chatbot utilises Kasisto’s conversational artificial intelligence (AI) platform, KAI Consumer Banking.

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What does TD Bank chatbot offer?

The chatbot Clari has been introduced as a part of the bank’s strategy to offer clients a customised mobile-enabled experience.

It is designed to offer quick, conversational answers to customer questions such as information on credit card payments and expenses on a particular retailer.

The TD Bank chatbot offers the insights by using AI along with customers’ own TD account and transaction data.

Additionally, it can respond to common customer queries including information on branch locations or exchange rates. It can also connect the customers with a live agent.

TD chief digital and payments officer Rizwan Khalfan said: “Customer expectations are constantly evolving, and we believe AI is key to creating exceptional, personalised experiences and adding real value to our customers across our digital properties.

“TD’s investment in Conversational AI is part of our strategy to empower customers with deeper insights into their financial decisions as they make everyday purchases or prepare for big life moments.”

Kasisto CEO and co-founder Zor Gorelov said: “Over time, Clari will continue to evolve and do even more, ultimately helping to better predict needs and prompt customers with deeper insights into their finances.”

Apart from Clari, TD’s suite of mobile services includes TD MySpend that enables real-time expense tracking and setting financial goals as well as TD for Me to connect customers with mobile mortgage specialists.