Citibank (Citi) has added a new paperless
solution to its ATMs in the US, giving customers the option of
getting electronic ATM receipts delivered to a designated personal
email account.
Introduction of the new electronic receipts
are in line with Citibank’s aim to “simplify the banking
experience” for customers and reduce carbon footprint.
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This new electronic receipts option is
currently available on all Citi branch ATMs across the US.
Stephen Troutner, Citi’s head of branch
network and banking products for US consumer banking, said, “Making
sure our customers get the most out of their banking experience is
important to us, and providing the option to have their ATM
receipts emailed allows them to reduce paper clutter, save time and
help the environment.”
“Along with the convenience that the
electronic receipt provides, we are conscious of those customers
that want to cut down on paper use. Citi is always looking for ways
to reduce our carbon footprint and to contribute to our
environmental sustainability initiatives. If half of our customers
chose to have their ATM statements emailed to them, we estimate a
savings of 31,000 pounds of paper a year. ”
Michelle Peluso, global consumer chief
marketing and internet officer for Citi, said:
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By GlobalData“As consumers increasingly gravitate online to
manage their accounts, we continue to listen and evolve our digital
services. The option to have your ATM transaction record emailed
gives our customers an easy way to track their day-to-day finances
without having to keep track of individual paper receipts.”
Well Fargo in the US already offers customers
the option of electronic ATM receipts.
