Infosys Finacle has teamed up with Singapore-based fintech firm Active. AI to deliver an enterprise artificial intelligence (AI) platform for banks.
The solution, available in multiple languages, has been designed to help customers interact with software bots in natural language through voice and chat interface to access account information, pay bills, make transfers and access several other banking services.
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Infosys said that the solution will leverage AI technology to gain better insight on customer interactions and will also have the capacity to personalise conversations.
Infosys Finacle chief business officer Sanat Rao said: “Elevating customer experience and reducing servicing costs are two of the strategic goals banks across the world are pursuing. The advancement in artificial intelligence technologies offer a significant opportunity to achieve these twin goals.”
Active.AI chief technology officer Parikshit Paspulati added: “We are building the next generation of secure and scalable technology for financial services with an AI first approach. Our enterprise AI platform will enable banks to be ready for the conversational era. Partnering with Finacle helps us greatly increase delivery velocity for our mutual clients.”
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By GlobalData
