Development Bank of Singapore (DBS) has partnered with the Government Technology Agency of Singapore (GovTech) to pilot the latter’s innovative SingPass Face Verification technology.

The technology will enable Singapore residents to sign up for DBS’ digital banking services from their homes, with instant access to their bank accounts and banking services.

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DBS is a Singaporean multinational banking and financial services corporation.  SingPass is Singapore’s national digital identity system, a secure way to prove who you are online.

For DBS customers unfamiliar with online onboarding, the SingPass Face Verification feature is designed to help expedite their digital banking registration process in a more intuitive and seamless manner.

The pilot programme aims to benefit more than one million DBS customers who are SingPass holders and do not use digital banking services, of which over 60% are seniors aged 62 and above.

“Easier, more seamless way to bank”

Jeremy Soo, Head of Consumer Banking Group (Singapore) at DBS Bank commented:

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“In line with Singapore’s Smart Nation agenda, we have been introducing innovative digital solutions over the years that provide easier, more seamless ways to bank. Together with GovTech Singapore, we aim to support those who are journeying into digital banking for the first time, and to help foster resilient digital habits that will last for years to come,”

GovTech CEO Kok Ping Soon said:

“We are delighted to partner leading digital bank DBS in piloting SingPass face verification for simpler customer journeys. As our Smart Nation digital identity, SingPass enables citizens to transact seamlessly with public and private sector services, accelerating digitalisation and strengthening trust in our digital economy.”

How it works

SingPass, Singapore’s national digital identity, has rolled out its latest face verification system allows businesses to match a user’s presented facial image against the Government’s biometric database.

It does not collect nor retain any data submitted, helping to ensure the user’s data privacy and security.

DBS/POSB customers who are keen to sign up for DBS/POSB digibank via the SingPass Face Verification may download the digibank mobile app via Apple App Store, Google Play or Huawei App Gallery.

To begin the registration process, customers need to select the identity type and enter the corresponding information. They should then select the “SingPass Face Verification” option and follow the instructions to take the selfie.

The tool will scan the user’s face, which will be matched against their latest NRIC/Passport photo records from the Government’s biometric database instantly.

Upon successful matching, DBS will send an SMS-OTP to the user’s registered mobile number for verification, after which the user may create his/her preferred digibank credentials.

What is Singaporean identity?