The Hungary country unit
of UniCredit has rolled out new generation Diebold Opteva ATMs
featuring self-service deposit.
According to UniCredit,
it is the first bank in Hungary to offer automated deposit
services.
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Following a successful
pilot project, UniCredit will deploy 60 ATMs featuring cash
deposit-enabled ATMs by the end of the year, with the aim of
improving efficiency and boosting customer service.
Diebold’s agreement with
UniCredit also includes maintenance and professional services for
approximately 180 Opteva ATMs deployed across Hungary.
Additionally, UniCredit is deploying personalised ATM marketing
which will enable it to deliver targeted marketing campaigns to its
customers, empower customers to personalise their ATM experience
and extend the bank’s brand. UniCredit is the first bank in Hungary
to implement Diebold’s Agilis Campaign Office one-to-one marketing
solution.
Gerhard Gierer, area
sales manager, Central Europe, Diebold EMEA, said:
“Deposit automation
technology is key to transforming the branch’s role within the
retail banking industry.
“We are excited to
partner with UniCredit in Hungary to provide it with innovative
products and services that will streamline operations and enhance
the consumer experience.”
Gyula Bunna, managing
director of retail marketing and segments, UniCredit,
said:
“When we started
envelope-free deposit transactions in February 2011 it was clear
during the pilot period that customer demand is significant for
this kind of service.
“Branches where these
new types of ATMs are installed reported an increased percentage of
terminal usage instead of cash-desk.”
