Diebold has unveiled plans to provide a range of in-lobby ATMs, a move which it claims will help financial institutions increase efficiency while strengthening customer relations.

The ATMs are part of a general move of many banks to self-service channels.

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Currently available in the US, the terminals are designed to reduce the cost of carrying out routine transactions at the teller’s line by shifting transactions to an in-branch self-service device.

The Ohio-based financial corporation expressed confidence in the system’s potential to free up branch employees, allowing them to prolong their interaction time with customers visiting the bank to execute value-added transactions.

According to Diebold, the decision to produce the branch performance tellers is fruit of a two-year research into ‘the ideal in-branch consumer experience’.

Frank Natoli Jr., executive vice president and chief innovation officer at Diebold, said: "Based on Diebold’s research, which included one-on-one interactions with FIs and consumers, we believe a key to transforming branches is incorporating automation within the branch."

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"Consumers and small to medium-sized businesses want to complete fast, efficient transactions in a professional environment. They want intuitive technologies. The Branch Performance Series addresses each of these needs," he added.

 

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