Emirates NBD WhatsApp banking is live, the first lender in the region to launch Chat Banking via WhatsApp.

Supported by Infobip, Emirates NBD WhatsApp Chat Banking allows customers to seamlessly carry out daily banking functions on the go.

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Functions include checking account balances, last five transactions of account or credit cards and last credit card mini statements. Customers can also temporarily block or unblock cards, request new cheque books and access foreign exchange rates.

“We believe the new offering will complement our existing digital banking channels. It offers security along with the simplicity and convenience of instant responses, 24/7 ” says Abdulla Qassem, Group Chief Operating Officer, Emirates NBD.

“We look forward to progressively expanding our WhatsApp services to deliver a unified, digital experience for our customers.”

Suvo Sarkar, Senior Executive Vice President, Head of Retail Banking and Wealth Management, Emirates NBD, adds: “With customers increasingly turning to online and mobile banking services, Emirates NBDs’ Chat Banking via WhatsApp solution builds on our commitment to make banking easy and intuitive. WhatsApp is a simple, reliable and private way to talk to anyone in the world. This will lend further convenience to banking with Emirates NBD.”

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Emirates NBD WhatsApp:  1.5m social  media followers

Over half of Emirates NBD’s customers actively using mobile and online banking regularly. In addition,the bank has close to 1.5 million followers on social media.

In March, Emirates NBD’s digital lifestyle brand Liv debuted Olivia, its conversational AI chatbot from Kasisto.

With the launch of Olivia, Liv customers can get account information and insight on spending as if texting a friend.

The 10th annual RBI Asia Trailblazer Awards on 7 March in Singapore celebrated the success of Emirates NBD.  

Suvo Sarkar collected the Asia Trailblazer of the Year individual award. In addition, Emirates NBD bagged the RBI Asia Trailblazer of the Year (Institution) award.